Elements and Performance Criteria
- Determine quality requirements
- Determine quality objectives, standards and levels, with input from stakeholders and guidance of a higher project authority, to establish the basis for quality outcomes and a quality management plan
- Select and use established quality management methods, techniques and tools to determine preferred mix of quality, capability, cost and time
- Identify quality criteria, obtain agreement from a higher project authority and communicate to stakeholders, to ensure clarity of understanding and achievement of quality and overall project objectives
- Include agreed quality requirements in the project plan and implement as basis for performance measurement
- Implement quality assurance processes
- Measure and document results of project activities and product performance throughout the project life cycle to determine compliance with agreed quality standards
- Identify causes of unsatisfactory results, in consultation with client, and recommend appropriate actions to a higher project authority to enable continuous improvement in quality outcomes
- Conduct inspections of quality processes and quality control results to determine compliance of quality standards to overall quality objectives
- Maintain a quality management system to enable effective recording and communication of quality issues and outcomes to a higher project authority and stakeholders
- Implement project quality improvements
- Review processes and implement agreed changes continually throughout the project life cycle to ensure continuous quality improvement
- Review project outcomes against performance criteria to determine the effectiveness of quality management processes and procedures
- Identify and document lessons learned and recommended improvements, and pass on to higher project authority for application in future projects